Clinical AI and digital health leadership

Dr Todd Miller

Clinical AI & Digital Health Executive

Senior Medical Director, Clinical Transformation at Healthdirect Australia, with experience as Acting Chief Medical Officer. His work spans national digital health services, clinical AI, service transformation and clinical governance.

Selected work

Projects and impact

Examples of clinical leadership, governance and evaluation in service delivery. Each source is linked so the scope of the documented contribution can be checked.

Clinical service delivery · 2024

Virtual nurse triage and GP care pathways

Context

Healthdirect's published review describes how nurse triage and the Virtual GP pathway connect callers with clinically appropriate care.

Documented contribution

As a Healthdirect Medical Director, co-presented the pathway analysis with Dr Darran Foo at the Health Innovation Community 2024 conference. Healthdirect quoted Dr Miller on appropriate escalation and de-escalation.

Source: Healthdirect Australia

Clinical AI evaluation · 3 August 2026

Quality Before Speed: AI Scribe Evaluation in Healthdirect's Virtual GP Service

Context

A conference presentation on AI-assisted clinical documentation in Healthdirect's Virtual GP service, putting clinical quality alongside efficiency.

Documented contribution

Presented this work at HIC 2026. The conference programme identifies Dr Miller as the speaker; individual performance outcomes are not inferred from the listing.

Source: AIDH — HIC 2026

Clinical AI governance · 10 June 2026

Conversations Shaping the Future with Dr Todd Miller

Context

The Harvard Club of Australia advertised a discussion of AI-enabled health service strategy and the practical challenges of digital transformation.

Documented contribution

Listed as featured speaker for the Harvard Club of Australia's Conversations Shaping the Future event on AI-enabled health services and digital transformation.

Source: Harvard Club of Australia

Experience

Professional Experience

Senior Medical Director, Clinical Transformation

Healthdirect Australia · Sydney

July 2026 - Present

Leads clinical informatics, digital strategy and innovation across national services.

→Sponsors major initiatives including Healthdirect Video Call development and remote physiological monitoring
→Organisation-wide subject matter expert in safe AI, applying clinical safety by design and in-service quality and safety controls

Acting Chief Medical Officer

Healthdirect Australia · Sydney

October 2025 - February 2026

Acted as Chief Medical Officer, providing executive medical leadership and strategic clinical direction across national health services.

→Provided executive medical leadership across Healthdirect's national digital and telephone health services
→Oversaw clinical quality, safety and innovation initiatives at executive level
→Provided expert medical advice to executive team and board on clinical matters

Senior Medical Director

Healthdirect Australia · Sydney

2025 - 2026

Provided clinical oversight and governance of the healthdirect helpline, GP Helpline, Digital Services, Pregnancy Birth and Baby, and Medicare Mental Health Services.

→Oversaw services supported by more than 500 FTE clinical staff and over 800 individual clinicians
→Led clinical governance frameworks ensuring NSQHS Standards compliance across all digital health services
→Led clinical safety work for decision support, AI virtual health assistants and consumer-facing AI health advice platforms
→Represented Healthdirect Australia in external forums, conferences and with industry experts
→Oversaw service design and delivery of Virtual Front Door and digital access projects
→Managed budgets and contribute clinical leadership to RFP, RFT and vendor evaluation processes
→Integrated progressive and innovative solutions to enable scalable, safe and consumer focused health services

Medical Director

Healthdirect Australia · Sydney

2023 - 2025

Provided clinical oversight and governance of the healthdirect helpline, clinically leading the design and integration of referral pathways.

→Led the integration and ongoing improvement of innovative technology to enhance clinical outcomes
→Implemented an AI-powered clinical decision support system at national scale
→Delivered AI scribe capability and CDSS feature upgrades for national service workflows
→Developed decision tree algorithms and triage pathways for specific population services
→Developed and maintained clinical governance frameworks, clinical risk management processes, and quality improvement programs

Medical Director

International Health and Medical Services · Sydney

2023

Provided medical leadership and oversaw clinical governance for multiple health services.

→Oversaw Health Advice Service (HAS) and Centralised Services Team (CST)
→Managed IHMS Assistance (IA) service delivery
→Directed service delivery and management of Villawood Immigration Detention Centre (VIDC)

Medical Advisor/Officer

Therapeutic Goods Administration · Canberra

2021 - 2022

Worked across Pharmacovigilance Branch and Medical Devices Authorisation Branch.

→Contributed medical expertise across vaccine safety, pharmacovigilance and medical device authorisation work
→Supported national therapeutic goods safety monitoring during the COVID-19 response
→Applied regulatory, evidence appraisal and clinical risk skills to high-profile public health matters

Anaesthetic Registrar

Canberra Health Services · Canberra

2019 - 2022

Advanced training in anaesthetics and critical care medicine.

Critical Care Senior Resident Medical Officer

Prince of Wales Hospital & Wagga Wagga Base Hospital · Sydney & Wagga Wagga

2018 & 2019

Provided critical care medicine services in tertiary and regional hospital settings.